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KindMealAdmin   Mar 9th 2016 at 2:52PM   0   ▼ Hi Helen, sorry to hear of your problem. The deal actually entitles you to ala carte items as well, and it is likely a confusion by some of their staff. We will get in touch with the merchant to clarify on the issue.

KindMealAdmin   Mar 9th 2016 at 10:54PM   0   ▼ Hi Helen, we have checked with Shiang Hai, and it is indeed a mistake by one of their staff. They sincerely apologize for the mistake, and we have communicated with them to ensure that the problem is resolved. Thank you for your support of KindMeal and meat-free dining!

HelenLeong   Mar 10th 2016 at 10:46PM   0   ▼ Hmm. The staff who gave us the wrong information was the lady boss herself. Actually we are the regular customers but we feel really disappointed with her attitude.

HelenLeong   Mar 11th 2016 at 10:39AM   0   ▼ We are thinking about lodge the complaint to NCCC as she is a dishonest merchant. Hope kindmeal stop dealing with this kind of merchant.

KindMealAdmin   Mar 11th 2016 at 3:33PM   0   ▼ Hi Helen, we are very sorry for the bad experience. We will convey your feedback to Shiang Hai, and will do our best to ensure that such a problem doesn't happen again there.