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KindMealAdmin   Oct 10th 2015 at 6:45PM   0   ▼ Hi Novita, we apologize for the problem you experienced, we will contact Komugi ASAP to rectify on the problem and revert to you.

KindMealAdmin   Oct 10th 2015 at 6:48PM   0   ▼ Hi Novita, we just checked with Komugi and it should be accepted. Did you go to Komugi at Level 6, Tokyo Street? Please note that it is not applicable at the Komugi at Food Court.

novita   Oct 10th 2015 at 10:24PM   0   ▼ Yes, I went to Komugi at Level 6, someone, I think the manager, tried to scan my coupon with his phone, but it keep saying 'not found' or 'not redeemable', something like that, that's why he refused the coupon

KindMealAdmin   Oct 10th 2015 at 10:59PM   0   ▼ Hi Novita, we checked your coupon, it is correctly activated. We are not sure why they are having problems, we will rectify with their manager. Meanwhile, if you encounter any problems using other coupons, kindly drop us an email (there's contact us option within the coupon), and we'll assist you in resolving the problem ASAP. Sorry again for the inconvenience.

novita   Oct 10th 2015 at 11:04PM   0   ▼ Thank you for the fast respond, I was at Komugi today afternoon around 2pm, maybe you can check who's on duty that time.

KindMealAdmin   Oct 10th 2015 at 11:12PM   0   ▼ Thank you, we will certainly investigate further into it. Please email us should you encounter any problems activating other coupons and we will do our best to assist you ASAP,